How do I order a custom puzzle?
Open the studio at puzzably.com/create, upload a photo or describe the image you have in mind, approve the design you see, and check out. That is the whole flow: one purchase, no subscription, no recurring charge.
Can I start from a photo?
Yes. Upload a photo from your phone or computer in the studio. High-resolution, well-lit photos print sharpest. You can also describe an idea and let the AI create original art instead.
What happens to the photos I upload?
Your photos are used only to print your puzzle. We never share them, and you can ask us to delete them anytime by emailing hello@puzzably.com.
Can the AI make original art from a description?
Yes. Describe what you picture and the studio brings it to life, tuned for physical print at puzzle scale. Regenerate as many times as you like before you approve anything.
How much does it cost?
A custom puzzle is $69.99 for 500 pieces (the default) or $89.99 for 1000 pieces. An optional collector tin is $10 more. Ready-made catalog designs on the Discover page start at $69. US shipping is free on every order.
Do I see the design before it prints?
Yes, always. You approve the exact design in the studio before checkout, and we print exactly that design. Nothing changes after you pay, so take your time in the studio before you order.
Are there any images you will not print?
Yes. We decline, with a refund if already charged, anything sexually explicit, unlawful, hateful or discriminatory, infringing on someone else's copyright or trademark, or depicting real individuals without their consent.
What piece counts are available?
110, 500, or 1000 pieces. 500 is the default and the better gift choice: most people finish it in an evening or two. 110 suits a quick build or a younger puzzler, and 1000 is for the serious solver.
What is the puzzle made of?
Premium ESKA blue board with a matte, anti-glare finish, tuned for a clean die-cut. Pieces interlock cleanly and hold together when assembled.
What is the collector tin?
An optional upgrade for $10: your puzzle arrives in a keepsake tin instead of the standard box. Nice for gifts and for keeping the puzzle on a shelf.
How long does delivery take?
About 2 weeks in the US, a few days longer internationally. Every puzzle is printed to order, so the timeline covers production plus transit. You receive tracking by email as soon as it ships.
Where do you ship?
Everywhere. US shipping is free. International orders ship through an EU, UK, CA, or AU print partner and are priced for your destination at checkout.
How do I check on my order?
Visit puzzably.com/track for order status help, or use the tracking link in your shipping email. Anything unclear, email hello@puzzably.com with your order number and we will sort it out.
Is the packaging gift-safe?
Yes. The packaging never shows a price, so you can ship a puzzle straight to the recipient.
Can I include a gift note?
Yes. Add a gift note at checkout. It travels digitally with the order confirmation email rather than as a printed card in the box.
Can I ship directly to the recipient?
Yes. Enter their address at checkout. The package shows no price, and your gift note arrives by email.
What if my puzzle arrives damaged?
We reprint it free. Email hello@puzzably.com within 14 days of delivery with a photo of the issue and we send a replacement. No return shipping required.
What about missing pieces or print defects?
Same answer: a free replacement. Individual piece replacements are not possible with a custom die-cut, so we send the whole puzzle again.
Can I get a refund?
Yes. Not happy with how it turned out, tell us within 14 days of delivery and we will remake it or refund you in full, your choice, no need to ship it back. Order changed your mind, contact us within about 24 hours, before production starts, and we cancel for a full refund.
How do I reach a human?
Email hello@puzzably.com. We read every email ourselves and aim to reply within one business day.