How do I order a custom puzzle?
Describe what you want or upload a photo in the studio, pick your piece count, and check out. Production takes about two weeks, then it ships free within the US.
Can I start from a photo?
Yes. Upload a photo from your phone or computer in the studio. High-resolution, well-lit photos print sharpest. You can also describe an idea and let the AI create original art instead.
What happens to the photos I upload?
We re-encode your photo and strip out location and device metadata. It's automatically screened, used to create and fulfill your puzzle, and stored securely. We never sell it. Photos of children may only be uploaded by a parent or legal guardian. Our Privacy Policy explains retention, service providers, and how to request deletion.
Can the AI make original art from a description?
Yes. Describe what you picture and the studio brings it to life, tuned for physical print at puzzle scale. Regenerate as many times as you like before you approve anything.
How much does it cost?
Six sizes, from $34.99 to $119.99. Most people pick 252 pieces at $54.99. Free US shipping.
Do I see the design before it prints?
Yes, always. You approve the exact design in the studio before checkout, and we print exactly that design. Nothing changes after you pay, so take your time in the studio before you order.
Are there any images you will not print?
Yes. We decline, with a refund if already charged, anything sexually explicit, unlawful, hateful or discriminatory, infringing on someone else's copyright or trademark, or depicting real individuals without their consent.
What piece count is available?
Six sizes, 30 to 2,000 pieces. 252 pieces is the featured default, a focused afternoon build at 14 x 11 in. Every size ships in a collector tin.
What is the puzzle made of?
Every size ships in a collector tin with the art printed on the lid, included.
What packaging will it use?
Every size ships in a collector tin with the art printed on the lid, included.
How long does delivery take?
Your puzzle is printed to order and arrives in about 2 weeks. US shipping is free.
Where do you ship?
We ship within the US, with free US shipping.
How do I check on my order?
Visit puzzably.com/track for order status help, or use the tracking link in your shipping email. Anything unclear, send us your order number through the contact form and we will sort it out.
Is the packaging gift-safe?
Every size ships in a collector tin with the art printed on the lid, included.
Can I include a gift note?
Yes. Add a gift note at checkout. It travels digitally with the order confirmation email rather than as a printed card in the box.
Can I ship directly to the recipient?
Yes. Enter their address at checkout. The package shows no price, and your gift note arrives by email.
What if my puzzle arrives damaged?
We reprint it free. Tell us through the contact form within 14 days of delivery with a photo of the issue and we send a replacement. No return shipping required.
What about missing pieces or print defects?
Same answer: a free replacement. Individual piece replacements are not possible with a custom die-cut, so we send the whole puzzle again.
Can I get a refund?
Yes. Not happy with how it turned out, tell us within 14 days of delivery and we will remake it or refund you in full, your choice, no need to ship it back. Order changed your mind, contact us within about 24 hours, before production starts, and we cancel for a full refund.
How do I reach a human?
Use the contact form at puzzably.com/contact. We read every message ourselves and aim to reply within one business day.