Question 1

How do I order a custom puzzle?

Accepted Answer

Upload your photo or describe what you picture, then approve the 500-piece preview before ordering opens.

Question 2

How long does a custom puzzle take to arrive?

Accepted Answer

Orders are paused while we complete production-sample and quality checks.

Question 3

How much does a custom puzzle cost?

Accepted Answer

Planned pilot pricing is $69.99 for 500 pieces. Final materials, finish, dimensions, and packaging will be published after production samples pass review.

Question 4

What piece counts are available?

Accepted Answer

The initial pilot uses one 500-piece SKU. Final materials, finish, dimensions, and packaging will be published after production samples pass review.

Question 5

Can I use any photo?

Accepted Answer

Yes. JPEG, PNG, WebP, and HEIC files up to 25 MB are accepted. Landscape-orientation photos at high resolution produce the sharpest results.

Question 6

Do you ship outside the United States?

Accepted Answer

Yes. US orders ship free. International orders ship through an EU, UK, CA, or AU print partner, priced per destination.

Question 7

What if my puzzle arrives damaged?

Accepted Answer

Send a photo within 14 days and we replace it free. That is our reprint guarantee, no questions asked.

Custom Puzzle

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